Inder Maan
Inder Maan

Six years in IT operations.
Now building with Claude.

Senior Technical Analyst leading healthcare IT operations — currently training toward AI Solutions Architecture, one Claude-powered project at a time.

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Open to AI Solutions Architect & Consultant roles
6
Years in IT Operations
7
Engineers Led at Western Health
7+
Active Certifications
NV1
Security Clearance — Active
ABOUT

Systems thinking, applied to AI.

The same discipline that keeps hospital networks running — methodical troubleshooting, stakeholder communication, security-first thinking — now applied to designing reliable Claude-powered systems.

IT Operations

Six years managing infrastructure across Commonwealth and healthcare environments, from service desk to senior analyst.

Active Directory Microsoft 365 Intune ITSM

Monitoring & Cloud

Deep hands-on experience with enterprise observability platforms and major cloud providers.

Dynatrace Splunk AWS Azure

AI & Claude

Currently building production-grade applications with the Claude API — agents, tools, RAG, and MCP.

Claude API Tool Use RAG Agentic Systems
EXPERIENCE

A career built on reliability.

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JAN 2024 — PRESENT
Senior Technical Analyst
Western Health, Melbourne
Leading IT operations across Footscray and Williamstown Hospitals.
  • Leads a 7-member team delivering Level 2/3 support
  • Manages Microsoft 365 rollout across multiple sites
  • Drives IGEL-to-Windows conversion in operating theatres
  • Spearheads Island browser deployment (first AU customer)
MAY 2023 — DEC 2023
Senior Technical Consultant
Avocado Consulting Australia
Dynatrace subject matter expert for enterprise client engagements.
  • Guided clients through monitoring solution deployment
  • Built dashboards and automated health-checks
  • Delivered client presentations driving tool adoption
SEP 2021 — MAY 2023
Software / Technical Consultant
Dynatrace Australia, Canberra
Real-time application performance monitoring implementation.
  • Graduated Dynatrace's Professional Development Program
  • Set up alerting for timely incident response
  • Trained clients and internal teams on best practices
JUL 2020 — SEP 2021
Service Desk Analyst
NEC Australia, Canberra
24/7 Level 1 support for enterprise and government customers.
  • Diagnosed issues within strict SLA timeframes
  • Escalated complex problems to senior support tiers
MAR 2019 — JUL 2020
Infrastructure Administrator (Volunteer)
PMI Canberra Chapter
System administration and network support for chapter operations.

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CERTIFICATIONS

Credentials that back it up.

Seven active certifications across networking, cloud, and monitoring — with Claude Certified Architect next.

🔀
CCNA
Cisco
☁️
Azure Fundamentals
Microsoft
📊
Dynatrace Professional
Dynatrace
🌐
Autonomous Cloud
Dynatrace
🔎
Splunk Cloud Admin
Splunk
🛠️
A+ / Network+
CompTIA
✨
Claude Architect — Foundations
In Progress
🤖
AWS AI Practitioner
Planned
CLAUDE PROJECTS

Building in public.

Nine hands-on projects applying Claude's API, agents, and RAG to real operational problems.

01
Personal AI Assistant
Live
02
IT Incident Analyser
Live
03
Document Analyzer
In Progress
04
RAG Knowledge Chatbot
Queued
05
MCP-Connected Agent
Queued
06
AI Helpdesk Agent
Queued
07
Multi-Agent Business Analyst
Queued
08
Multi-Agent Research System
Queued
09
Claude-Powered SaaS MVP
Queued